▵ DEPOSIT TERMS & CONDITIONS
We understand the difficulty involved in attending appointments occasionally, however, because a Senior Hairdresser is dedicated to your service which can be 2 – 5 hours long and due to our very limited availability, our local salon depends on our clients attendance.
Please respect our time as we are booked back to back all day with other clients and we dedicate multiple hours for most of our colour bookings so we only do 2 – 3 a day.
Clients that cancel at the last minute or that are late (resulting in rescheduling) may be required to pay a $150 deposit for their next appointment.
To avoid losing your $50 deposit when making a cancellation, we require that all clients notify us 48 hours before the scheduled appointment.
▵ CANCELLING AFTER HOURS
If cancellations are made after 5pm by voicemail or SMS, the notice period will start at 9am the next morning. If this falls within the 48 hr cancellation period your deposit will be forfeited and classed as a cancellation ‘fee’.
Please note there is no one attending calls/emails after hours, hence contact must be made by speaking with reception before the end of the working day. This is because it is not often possible to fill appointments on such short notice.
▵ ARRIVING LATE
If you are more than 15 minutes late for your booking, we may not be able to perform your complete service or may need to re-book as it can affect other client bookings.
While we do our best to accommodate last minute changes, if we are fully booked with clients, unfortunately we may be unable to go ahead with a booking.
▵ SAME DAY CANCELLATIONS & NO-SHOWS
Same day cancellations (less than 24 hours notice) or No-Shows will be charged 50% of the service booked and will be required to pay a $150 deposit to confirm a future appointment.
▵ REFUNDS & RE-DOS
We want all our clients to love their hair, so we spend time at the beginning of each appointment with a custom colour consultation to ensure we understand your desired colour, coupled with a realistic and honest appraisal of how and if that can be achieved in the current service or if it will be a journey requiring multiple visits.
We do not offer refunds on hair services, but if you are not absolutely in love with your hair we are happy to re-address any issues (within 7 days). Its not an uncomfortable experience, we want our clients to be happy and love their hair!
However, if you decide to change your mind on the colour we originally consulted with you, this is not classed as a ‘re-do’ and any changes will be charged.
We do not refund retail products unless they are unopened and unused.
Please note that our prices on our website are a guide and can change without notice. We are able to provide exact quotes when we provide in person consultations either by popping into our salon or during your consultation before we start your hair service.
We appreciate your understanding.