▵ Late Notice Rescheduling, Late Notice & No-Shows
We understand the occasional difficulty involved in attending appointments, however because our team members time is dedicated to your booked service, our local salon depends on our clients attendance for booked appointment times
Any confirmed bookings that are rescheduled / cancelled under 48 hours will forfeit their booking deposit plus be charged 50% of the requested service that was booked and will be required to pay a $150 deposit to confirm any future appointment.
▵ Cancelling After Hours
Please note all phone calls / sms / emails / DM are attended between 8am - 4pm, so ideally contact must be made by speaking with reception before 4pm.
If cancellations are made after 4pm by voicemail / SMS / DM, the notice period will start at 9am the next morning.
If this falls within the 48 hr cancellation period the deposit will be forfeited as a cancellation fee.
▵ Late Arrival
Please be aware that our schedule may not allow for the complete booked service you arrive over 15 minutes from your booked appointment time.
Please allow ample time for traffic and parking – especially on busy days like Fridays & Saturdays.
While we do our best to accommodate last minute changes, if we are fully booked with clients, unfortunately we may be unable to go ahead with a booking and late cancellation terms will be applied to the missed booking.
▵ Refunds, Re-Dos & Change Of Mind
We want all our clients to love their hair, so we invest time at the beginning of each appointment with a personalised consultation to ensure we understand your desired look and unique hair history & chemistry, coupled with a realistic and honest appraisal of how and if that can be achieved in the current session, or if it will be a journey requiring multiple visits, along with an exact quote of the agreed upon service after the consultation and before starting the service.
For this reason we do not offer refunds on hair services, but if you have any concerns or feel the agreed upon result was not achieved, we are happy to hear from you within 7 days of the service and explore solutions. It’s not an uncomfortable experience, we want our clients to be happy and love their hair!
However, if you decide to change your mind on the colour we originally consulted with you, this is not classed as a ‘re-do’ and any changes will be charged.
We do not refund retail products unless they are unopened and unused.
Please note that our prices on our website are a guide and can change without notice. Over the phone or by message quotes are always rough estimates as we can not fully assess your hair’s needs unless it is done in person.
We always provide exact quotes with in-person consultations either by popping into our salon or during your consultation before we start your hair service.
We appreciate your understanding.