Deposit Terms & Conditions
We understand the difficulty involved in attending appointments occasionally, however because a Senior Hairdresser is dedicated to your service which can be 2 – 5 hours long and due to our very limited availability our local salon depends on our clients attendance.
Please respect our time as we dedicate multiple hours for most of our colour bookings, so we only do 2 – 3 clients a day.
Clients that cancel at the last minute or that are late (resulting in rescheduling) may be required to pay in 50% for their next appointment.
To avoid losing your $50 deposit, when cancelling we require clients to notify us within 24 hours before the scheduled appointment.
CANCELLING AFTER HOURS – If cancellations are made after 5pm by voice mail or sms the notice period will start at 9am the next morning. If this falls within the 24 hr cancellation period your deposit will be forfeited and classed as a cancellation ‘fee’.
Please note there is no one attending calls/emails after hours, hence contact must be made by speaking with reception before the end of the working day.
This is because it is not often possible to fill appointments on such short notice.
ARRIVING LATE – If you are more than 15 minutes late for your booking, we may not be able to perform your complete service or may need to rebook as it can effect other client bookings.
We do our best to accommodate last minute changes, however if we are fully booked with clients we unfortunately wont be able to go ahead with a booking.
If you are a No - Show you may be asked to pay a 50% deposit for your next scheduled appointment.